FREQUENTLY ASKED QUESTIONS

1 How many brake discs do I need? 2 How many brake pads do I need? 3 What are your order cut off times? 4 What do the terms OEM and OES mean? 5 What do the terms “left” and “right”mean? 6 How are spark plugs priced? 7 Do you sell OEM parts only? 8 Do you ship C.O.D.? 9 What forms of payment do you accept? 10 How do I return parts? 11 Does All OEM Auto Parts sell used parts? 12 Can I order Parts over the phone? 13 How long does it take to ship my parts? 14 What if I get the wrong parts? 15 What the All OEM Auto Parts warranty? 16 How do I calculate the shipping charges? 17 Where are you located? 18 What is wrong with my car? 19 Can I "Will Call" my parts?

1 How many brake discs do I need?   Brake discs are priced each, even though they are packaged two to a box. For example: to replace your front brake discs you will need to order two front brake discs.   TOP     2 How many brake pads do I need?   Brake pads are packaged four pads to a box, enough to replace the pads on one “axle.” In other words, order one box of brake pads and you will have enough to replace the pads on the front or rear two wheels. For example, if you want to replace the front brake pads and discs on your car you would order two front brake discs and one set of front brake pads.   TOP     3 What are your order cut off times?   If you place your order before 12 noon PST on weekdays, your order will most likely ship out that same day.   TOP     4 What do the terms OEM and OES mean?   OEM stands for Original Equipment Manufacturer, and OES stands for Original Equipment Supplier. Car manufacturers buy many of their parts from outside vendors. For many items the parts manufacturer will sell through two distribution channels: one to the car manufacturer and another to wholesale parts distributors. This means the same part will often be at the car dealer's parts department in their box, and the identical part will be packaged under the part manufacturer's name. As you might suspect, the price will almost always be lower when it is not packaged in the car manufacturer's box.   TOP     5 What do the terms “left” and “right”mean?   These are standard terms in the automotive parts world. Imagine yourself sitting in the driver's seat and where right and left are to you from there. For example, a “left headlamp” would refer to the driver's side headlamp. A “right front brake caliper” would be the caliper on the front passenger side.   TOP     6 How are spark plugs priced?   Spark plugs are always priced each, no matter how they are packaged.   TOP     7 Do you sell OEM parts only?   Many of the parts we sell are from the Original Equipment Manufacturer, but we sell parts from other respected aftermarket manufacturers as well.   TOP     8 Do you ship C.O.D.?   No, we do not.   TOP     9 What forms of payment do you accept?   We accept Visa, Mastercard, Discover and American Express.   TOP     10 How do I return parts?   When on our site, click on the button “Returns” on the upper bar. You will find our return policies there. Before you initiate any return please get a Return Authorization Number from us so we can identify your order.   TOP     11 Does All OEM Auto Parts sell used parts?   No, at this time we sell only new and rebuilt parts   TOP     12 Can I order Parts over the phone?   Yes! If you need help, or would rather order over the phone, we would be happy to assist you. Please call 866 262-3800 Monday through Friday between 6 am and 6 pm PST.   TOP     13 How long does it take to ship my parts?   Order cut off time for most orders to be shipped the same day is 12 noon, PST. Actual delivery time will vary depending on the method of shipping you have selected and the geographical location of the warehouse that ships your order.   TOP     14 What if I get the wrong parts?   If you feel you have received the wrong parts, Many times your replacement part will appear different from your old part because of changes in design or manufacturers. If you still feel you have received the wrong part, call or email us for information on what do do next. If you need to return the parts, we will supply you with a Return Authorization Number which must appear on the outside of your package for it to be accepted.   TOP     15 What the All OEM Auto Parts warranty?   We warranty most of the parts we sell through the manufacturer for 1 year. All OEM Auto Parts guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our returns form for more information.   TOP 16 How do I calculate the shipping charges?   On the order check out screen you will see shipping choices offered near the top of that screen, when you click on the arrow next to the shipping choices the shipping costs will be automatically calculated for you. Simply click on your choice and the order will be updated.   TOP     17 Where are you located?   The All OEM Auto Parts sales office is located at 340 E Foothill Blvd, Pomona, CA. Orders are shipped from our warehouses throughout the United States.   TOP     18 What is wrong with my car?   Unfortunately, we cannot diagnose car trouble. If you don't feel comfortable with your diagnostic skills, we strongly suggest you have a competent automotive technician help you determine the cause of your problem.   TOP     19 Can I "Will Call" my parts?   Yes! If you are local to our sales office in Pomona, CA you may pick up your parts there. Please contact one of our representatives by phone or email to make special arrangements.